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Utilizing a fictional person who approaches the audience through a dialogue with participants in a group setting, this book examines the most effective ways of communicating through personal examples, discussion, slides, and questions and answers. It is an examination of ways to help organizations and individuals grow through effective communication while focusing on twenty areas of communication, such as the gift of silence, focusing the discussion about the other person, utilizing images, building short stories, using impact statements, utilizing quotes, and focusing on listening skills.
Scanlon's work also looks at the need to focus on open-ended questions. The book explores how many conversations are one-sided, focusing on how one person dominates the conversation by interrupting, controlling the discussion, exhibiting a lack of empathy, and not listening or questioning the other. Additionally, it looks at ways to change ineffective communication patterns to effective ones. It then ends with a nice summary of the day’s discussion.
Using the technique of a fictional conference with a dynamic speaker, the author has crafted a unique way of presenting the information to readers, engaging them on a different level of learning, It truly mimics a real program for a specific group. It offers many techniques that one can utilize in their own communications through ongoing examples. It is easily read and written at a level that most readers will understand. The slide presentation is also helpful, although some of the slides may be too small and unreadable for some. Overall, Scanlon gives readers useful advice on helpful ways of communicating.
RECOMMENDED by the US Review