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Paying homage to the Canadian Public Service, with whom she spent three decades, White creates a literary map focused on wellness in both one’s own life and the workplace. At the center of her work is the notion that actions breed trust, and trust is the glue between clients, employees, and the organization itself. Using systemic thinking and process management, White encourages audiences to act with intention.
Employing a series of diagrams, tables, and charts, the guide adds great precision and clarity, making for an easy navigation experience. Interestingly, White focuses on not settling for the status quo and continuing to ask, “Why?” Throughout the text, the author demonstrates how to adapt the thoughts of leaders at the forefront of their field into one’s own reality in order to cement the foundation of a business model.
The actionable aspect of the book is of utmost importance as it steadily provides concrete examples and vignettes to help instill a greater understanding of perception, expectations, and confidence. For instance, one example discusses how management may have an open-door policy in place, yet they are too busy to be in the office in the first place. The atom graphic is insightful in that it drives to the most molecular root of organizational leadership and hones in on elements like accountability and wellness that ultimately nourish the body and mind and produce an aligned and confident individual. In the section “Are You Awake Yet,” White gives readers a glimpse into the world of organization management and why things work as they do, for better or for worse. Overall, through character-based leadership that focuses on humility and humanity, White’s work acts as a toolkit with the potential to create an engaging, thriving, and balanced organization for all employees.